Affected
Partial outage from 3:11 PM to 3:55 PM
- UpdateUpdate
We can confirm all remediation work has been completed and the platform is processing both inbound and outbound transactions as expected.
We are very sorry for any inconvenience caused by this issue and the time take to resolve. If you have any further questions please do not hesitate to contact us: support@pax2pay.com
- ResolvedResolved
A fix has been implemented and inbound and outbound transactions continue to be successful.
For any outbound payment calls made to our api that failed, these payments will need to be retried. Inbound payments are still being remediated. We will be in touch with a further update on this.
If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com
Best regards
Pax2pay Support Team - MonitoringMonitoring
A fix has been implemented and we are now seeing successful inbound and outbound transactions.
We are working with Modulr to determine what remedial action needs to be taken and will be in touch with a further update once we have one.
Please accept our apologies again for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com.
Best regards
Pax2pay Support Team
- InvestigatingInvestigating
Our payment provider are currently experiencing an issue with their payments platform. This is impacting all Faster Payments, CHAPS and SEPA payments.
They are urgently investigating this issue with their engineering teams.
Please accept our apologies for any inconvenience caused and please be assured we are working to ensure Modulr resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com
Best regards,
Support team
Pax2pay