Pax2pay Status - Incident history

SEPA Instant Maintenance - 26/09/2026

Sat, 26 Sep 2026 02:00:00 +0000

Type: Maintenance

Duration: 3 hours

Affected Components:

Sep 26, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 26, 05:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 16, 09:29:54 GMT+0
Identified - On Saturday 26th September 2026, between 03:00 AM and 06:00 AM (UK time), our SEPA banking partner will be carrying out scheduled maintenance which will affect SEPA Instant payments. During this maintenance window, any inbound or outbound SEPA Instant payments will fail. To avoid any disruption to any time-critical payments, we recommend pausing the submission of SEPA Instant payments during the period and ensuring that any payments are sent in advance. If you have any questions regarding this planned maintenance, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

Pax2pay Cards – Service Disruption

Mon, 27 Jul 2026 16:19:14 +0000

Type: Incident

Duration: 13 hours and 48 minutes

Affected Components: , , ,

Jul 27, 16:19:14 GMT+0
Investigating - We've been made aware of an issue which is affecting Pax2pay cards, and we are working urgently with our card provider to resolve it. For any further questions, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our [Support Desk](https://support.pax2pay.com/en-gb/login). We apologise for the inconvenience and will provide an update as soon as more information is available..

Jul 28, 06:06:49 GMT+0
Resolved - We are pleased to confirm that the Modulr platform incident has been fully resolved. All systems are operating normally and performance has returned to expected levels. Payment guidance: \- If any payments affected by this incident are marked as Failed, they are now safe to retry. \- If payments remain in a Pending state, please do not reprocess them at this time while we continue to work through those transactions. Please reach out to us at [support@pax2pay.com](mailto:support@pax2pay.com) if you have and questions..

Jul 27, 17:12:02 GMT+0
Identified - Our card provider, Modulr has advised they are continuing to work on resolving the intermittent time out issue, which is impacting card creations and authorisations. We can see number of card creation failures have dropped significantly. As soon as we have any further updates to share we will come back to you. .

Jul 27, 18:09:29 GMT+0
Identified - Our card provider Modulr are currently improving the performance of one of their key databases, which is the root cause of the issue. As part of this effort, Modulr have paused the processing of all inbound and outbound transactions. All payment requests sent since 17:50 BST have been queued and will be processed once performance has returned to normal. Payments requested prior to this time that have not been processed, which are in a pending state, should not be reattempted. Modulr will process these payments as soon as possible once the performance issue is resolved. Whilst Modulr work to restore performance, you may experience: \- Intermittent failures when accessing API \- Slower-than-normal responses to API requests \- Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue).

IMPORTANT: Pax2pay Planned Maintenance -12/07/2026

Sun, 12 Jul 2026 00:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: ,

Jul 9, 11:48:54 GMT+0
Identified - On Sunday the 12th of July between 01:00AM and 03:00AM (UK time) our card processing partner (Modulr) will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make. For any questions related to this planned maintenance, please contact us via email [support@pax2pay.com ](mailto:support@pax2pay.com)or by raising a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login).

Jul 12, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 12, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

IMPORTANT: Pax2pay Planned Maintenance - 05/07/2026

Sat, 4 Jul 2026 23:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: ,

Jul 4, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 3, 12:36:44 GMT+0
Identified - On Sunday the 5th of July between 00:00AM and 02:00AM (UK time) our card processing partner (Modulr) will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make. For any questions related to this outage, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login).

Jul 5, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Pax2pay - Netstorming Integration

Tue, 30 Jun 2026 15:48:15 +0000

Type: Incident

Duration: 23 hours and 40 minutes

Affected Components: ,

Jun 30, 15:48:15 GMT+0
Investigating - We’ve identified an issue impacting some customers using the Netstorming integration. As a precaution, we’ve temporarily disabled the integration for all Netstorming customers to investigate the root cause. We sincerely apologise for the inconvenience this may cause. Our team is actively investigating the issue, and we’ll provide a further update as soon as more information becomes available. In the meantime, you can continue to create cards manually through the portal to minimise any disruption to your service. Thank you for your patience and understanding while we work to resolve this issue as quickly as possible..

Jul 1, 11:36:39 GMT+0
Identified - We are currently actively working with Netstorming to resolve the issue and are aiming to have the integration re-enabled as soon as possible. If you have been impacted, we will contact you directly to discuss the matter in more detail. Thank you for your patience and apologies for any inconvenience caused. For any further questions, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our [Support Desk](https://support.pax2pay.com/en-gb/login) .

Jul 1, 15:27:45 GMT+0
Resolved - We are currently in the process of contacting all customers impacted by the Netstorming integration being disabled. As this matter is now being addressed on an individual basis, we will be closing this incident. Should you have any questions regarding this incident, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk](https://support.pax2pay.com/en-gb/login) .

SEPA Instant and VoP Maintenance - 13/06/2026

Sat, 13 Jun 2026 03:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components:

Jun 13, 03:00:00 GMT+0
Identified - On Saturday 13th June 2026, between 04:00AM and 04:30 AM BST (UK time), our SEPA banking partner will be carrying out scheduled maintenance which will affect SEPA Instant payments and Verification of Payee (VoP). During this maintenance window, any inbound or outbound SEPA Instant payments will fail. To avoid any disruption to any time-critical payments, we recommend pausing the submission of SEPA Instant payments during the period and ensuring that any payments are sent in advance. SEPA Credit Transfer payment requests will be unaffected. If you have any questions regarding this planned maintenance, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

Jun 13, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 13, 03:30:00 GMT+0
Completed - Maintenance has completed successfully.

Pax2pay: Delays to SEPA Instant transfers

Tue, 19 May 2026 10:26:52 +0000

Type: Incident

Duration: 21 hours and 16 minutes

Affected Components:

May 20, 07:42:35 GMT+0
Resolved - We can confirm that the EU-wide scheme outage affecting both SEPA Instant and SEPA Credit inbound and outbound transfers has now been fully resolved. Outbound SEPA payments submitted during the incident that show as failed can now be resubmitted. Where a payment remains in a pending status, no further action is required at this stage. Please do not resubmit the payment. Modulr is currently reviewing all impacted payments and we will contact any affected customers directly with further updates where necessary. If you have any further questions, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk](https://support.pax2pay.com/en-gb/login) We appreciate your cooperation and patience throughout the incident..

May 19, 13:10:19 GMT+0
Identified - Modulr has advised that the pan-European settlement system responsible for processing SEPA Instant and SEPA Credit Transfers has temporarily suspended network services while it works to restore full functionality. The disruption is currently affecting SEPA payments across Europe. We are continuing to monitor the situation closely. As soon as services are restored and payments are processing normally again, any payments held will be released immediately. We will provide further updates as soon as possible. If you have any questions in the interim, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

May 19, 15:11:13 GMT+0
Monitoring - Modulr has confirmed that inbound SEPA payments are now being processed successfully. However, outbound SEPA payment services remain unavailable while they await confirmation from their SEPA payments processor regarding payments currently in a transient state. Modulr continues to investigate and closely monitor the incident and is communicating with its SEPA payments provider. Further updates will be shared as they become available. .

May 19, 10:26:52 GMT+0
Investigating - Our card provider, Modulr, has advised that an intermittent issue on their side is affecting both inbound and outbound SEPA Instant payments. The underlying issue is currently being investigated with their SEPA Instant payment provider, and we will share further updates with you as soon as they become available. Please accept our apologies for any inconvenience caused, and thank you for your patience and understanding. If you have any questions regarding this issue, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

SEPA Instant Maintenance - 17/05/2026

Sun, 17 May 2026 22:40:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components:

May 17, 22:40:01 GMT+0
Identified - Maintenance is now in progress.

May 17, 23:40:00 GMT+0
Completed - Maintenance has completed successfully.

May 17, 22:40:00 GMT+0
Identified - On Sunday 17th May 26, between 11:40PM and 00:40 AM BST (UK time), our SEPA banking partner will be carrying out scheduled maintenance which will affect SEPA Instant payments. During this maintenance window, any inbound or outbound SEPA Instant payments will fail. To avoid any disruption to any time-critical payments, we recommend pausing the submission of SEPA Instant payments during the period and ensuring that any payments are sent in advance. SEPA Credit Transfer payment requests will be unaffected. If you have any questions regarding this planned maintenance, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

IMPORTANT: Pax2pay Planned Maintenance - 03/05/2026

Sun, 3 May 2026 03:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , ,

May 3, 03:00:00 GMT+0
Identified - On Sunday 3rd May 2026, between 04:00AM and 05:00AM (UK time), one of our third-party suppliers will be carrying out routine maintenance. During this time, you may experience intermittent service disruptions. We apologise for any inconvenience this may cause and appreciate your patience while this work is being completed. If you have any questions, please contact us at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our [Support Desk](https://support.pax2pay.com/en-gb/login). .

May 3, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

May 3, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Supplier - Degraded Performance

Tue, 21 Apr 2026 12:35:01 +0000

Type: Incident

Duration: 3 hours and 54 minutes

Affected Components: , , , , , ,

Apr 21, 12:35:01 GMT+0
Investigating - Our payment provider, Modulr, is experiencing degraded performance across all services. We will update you as soon as we receive more information..

Apr 21, 12:46:13 GMT+0
Identified - The issue has been identified and Modulr are working on a resolution and we will update you once this is complete. .

Apr 21, 13:30:27 GMT+0
Monitoring - Modulr has confirmed that a fix has been successfully deployed, and all systems should now be fully operational. We will continue to monitor performance to ensure ongoing stability and to prevent any recurrence of the issue. We apologise for any inconvenience caused. Should you require any further assistance, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

Apr 21, 14:33:20 GMT+0
Investigating - We're still seeing intermittent card failures and are continuing to monitor the situation closely. We've been advised that Modulr is still investigating the issue on their side. We'll provide another update shortly as soon as we have more information. .

Apr 21, 15:34:29 GMT+0
Monitoring - Modulr has confirmed that an additional fix has been deployed, and services now appear stable and fully restored. We sincerely apologise for the recurrence of this issue. We will continue to monitor performance over the coming hours to ensure stability is maintained. In the meantime, if you require any further assistance please do not hesitate to contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) Thank you for your ongoing patience. .

Apr 21, 16:28:44 GMT+0
Resolved - All services continue to operate as expected. We apologise again for any inconvenience this has caused. .

IMPORTANT: Pax2pay Planned Maintenance 13/04/2026

Mon, 13 Apr 2026 21:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

Apr 13, 21:00:00 GMT+0
Identified - On Monday 13th April 2026, between 10:00 PM and 10:30 PM (UK time), we will be performing routine system maintenance on our database. During this time, you may experience intermittent service disruptions. We're sorry for any inconvenience this may cause and appreciate your patience while we complete this work. If you have any questions, please contact us at [support@pax2pay.com](mailto:support@support.com) or raise a ticket via our [Support Desk](https://support.pax2pay.com/en-gb/login)..

Apr 13, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 13, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

IMPORTANT: Pax2pay Planned Maintenance 06-02-26/08-02-26

Fri, 6 Feb 2026 03:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , ,

Feb 6, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 6, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 6, 03:00:00 GMT+0
Identified - On Friday 6th February and Sunday 8th February 2026, between 3:00AM and 4:00AM (UK time), we will be carrying out essential database maintenance. During this time, our services may be intermittent. Full services will be restored as soon as the work is complete. We apologise for any inconvenience caused and thank you for your patience during this time. For any questions, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our [Support Desk](https://support.pax2pay.com/en-gb/login)..

Pax2pay - partial outage

Fri, 12 Dec 2025 09:31:12 +0000

Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: ,

Dec 12, 09:31:12 GMT+0
Investigating - We've had reports of some customers balances showing incorrectly in the portal, including instances where the balance appears as negative. We're looking into this internally to identify the route cause and will share an update shortly. Please accept our apologies for any inconvenience caused and thank you for your patience. For any questions, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login).

Dec 12, 11:15:37 GMT+0
Identified - We have identified the error with our third-party provider, and they have begun remediation work to correct the affected balances. We will provide a further update once the remediation is fully complete. We apologise for any inconvenience this may have caused and thank you for your patience. .

Dec 12, 11:49:09 GMT+0
Resolved - We've been advised that the remediation has been successfully completed and all balances should now be corrected. We will continue to monitor the situation throughout the day. For any questions, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login).

SEPA Instant Maintenance - 22/11/2025

Sat, 22 Nov 2025 04:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components:

Nov 22, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 22, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 22, 04:00:00 GMT+0
Identified - On Saturday 22nd November, between 04:00 AM and 04:30 AM GMT (UK time), our SEPA banking partner will perform scheduled maintenance that may affect SEPA Instant payments. During this window, payments may be delayed or could potentially fail. To avoid any disruptions to time-critical payments, we recommend pausing the submission of SEPA payments during the maintenance period and ensuring that any payments are sent in advance. For any questions regarding this planned maintenance please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

Pax2pay - partial outage

Tue, 18 Nov 2025 12:12:57 +0000

Type: Incident

Duration: 4 hours and 27 minutes

Affected Components: , , , , ,

Nov 18, 13:59:00 GMT+0
Identified - We've identified that the issue is with our third party provider, Cloudflare. The outage is having a global impact and is affecting all users. We've been notified that their engineers are investigating the matter and working to restore services as matter of urgency. We'll provide an update as soon as we have more information..

Nov 18, 15:20:57 GMT+0
Monitoring - Cloudflare has confirmed that a fix has been implemented and the incident is believed to be resolved. We are now observing successful card creations, and users should be able to access the portal as expected. We will continue to monitor the situation closely and will provide any further updates as necessary. Please accept our apologies for any inconvenience caused and thank you for your patience. For any questions, please contact us via email at [support@pax2pay.com](mailto:support@pax2pay.com) or raise a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login) .

Nov 18, 12:12:57 GMT+0
Identified - We've identified that the issue is with our third party provider, Cloudflare. The outage is currency affecting all users globally. We've been notified that their engineers are investigating the matter and working to restore services as matter of urgency. We'll provide an update as soon as we have more information. .

Nov 18, 16:39:32 GMT+0
Resolved - Cloudflare has confirmed that the issue has been resolved. We will continue to monitor the situation to ensure everything remains stable. If you need any further assistance, please contact our customer support team. .

Notice: Amazon Web Server (AWS)

Mon, 20 Oct 2025 19:54:59 +0000

Type: Incident

Affected Components: , , , , , , , , ,

Oct 20, 19:54:59 GMT+0
Resolved - We are continuing to monitor the AWS outage. One of our suppliers is experiencing a partial outage however there is no impact to our services at present. We are not directly impacted by the issues. .

SEPA maintenance - 05/10/2025

Sun, 5 Oct 2025 01:50:00 +0000

Type: Maintenance

Duration: 50 minutes

Affected Components:

Oct 5, 02:40:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 5, 01:50:00 GMT+0
Identified - On Sunday the 5th October 2025 between 02:50AM and 03:40AM GMT (UK time) our payment processing partner will be completing essential maintenance which will impact SEPA Instant transfers. There will be **no** impact on SEPA Credit Transfers, any SEPA Credit transfers made during this time will be held for Monday morning as normal. \- SEPA Instant Outbound: Any outbound SEPA Instant transfers will be held until the maintenance is complete. Once finished, all pending SEPA Instant transfers will be processed as normal. \- SEPA Instant Inbound: During this time, we will be unable to receive inbound SEPA Instant transfers from any payment provider. Any SEPA Instant transfers sent to us during this time will be rejected by our payment partner. For any questions related to this planned maintenance, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login).

Oct 5, 01:50:01 GMT+0
Identified - Maintenance is now in progress.

IMPORTANT: Pax2pay Planned Maintenance - 14/09/2025

Sun, 14 Sep 2025 03:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , ,

Sep 14, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 14, 03:00:00 GMT+0
Identified - On Sunday 14th September between 04:00 AM and 05:00 AM GMT (UK time), one of our suppliers will be performing routine system maintenance. During this period, you may experience intermittent service disruptions. We apologise for any inconvenience this may cause and appreciate your understanding. For any questions, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login).

Sep 14, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

IMPORTANT: Pax2pay Planned Maintenance - 24/08/2025

Sat, 23 Aug 2025 23:15:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , , ,

Aug 23, 23:15:01 GMT+0
Identified - Maintenance is now in progress.

Aug 23, 23:15:00 GMT+0
Identified - On Sunday the 24th of August between 00:15AM and 04:15AM GMT(UK time) our card processing partner, Modulr needs to upgrade their infrastructure to ensure they continue providing a reliable platform. This means they need to schedule an outage of their platform while the upgrade is carried out. During this maintenance period, you will experience the following: • API calls to their endpoints will be unsuccessful during this maintenance period and return 500 responses. • All Modulr services, including our payment services, are unavailable. **Will the outage last for the whole 4 hours?** Modulr aims to complete the maintenance well within the timeframe. **Can we send API calls during this time?** API calls will receive a 500 response. If your platform can replay messages that got this response, we would like to encourage you to do so. Your API calls will succeed as soon as the platform is back online, so you don't need to take any manual intervention. **What happens to any API calls that receive a 500 response?** Any API calls that receive a 500 response can be safely retried. **Can we send outbound payments during this time?** No, all outbound payment services will be unavailable during this time. **Will inbound payments be accepted during this time?** Faster Payments sent to Modulr accounts during this period will be applied once the maintenance has concluded. During this period, all SEPA payments will be unsuccessful. As the maintenance window is taking place over the weekend, our other supported inbound payment types (CHAPS, SEPA Credit Transfer) are unaffected, as they do not deposit during the weekend. **Will card authorisations be processed during this time?** No, all card authorisations will be unsuccessful. **Please note: Pax2pay Payment Services cards, issued under our own licence, will not be impacted.** For any questions related to this outage, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk](https://support.pax2pay.com/en-gb/login). .

Aug 24, 03:15:00 GMT+0
Completed - Maintenance has completed successfully.

Partial Outage impacting customers in Europe

Tue, 5 Aug 2025 12:54:39 +0000

Type: Incident

Duration: 51 minutes

Affected Components: ,

Aug 5, 12:54:39 GMT+0
Investigating - Modulr has informed us of intermittent issues with card creation for the following card type: P2P-200-Visa-Travel **\*This is only impacting Euro cards for customers in Europe, all other card types are unaffected at this time** **All cards issued under Pax2pay are working normally** We are working closely with our supplier to get this resolved as quickly as possible..

Aug 5, 13:45:16 GMT+0
Resolved - **Modulr has confirmed that the P2P-200-Visa-Travel card is now functioning as expected.** We will continue to closely monitor the situation and sincerely apologize for any inconvenience caused..

Pax2pay - card creation error

Wed, 16 Jul 2025 16:12:22 +0000

Type: Incident

Duration: 58 minutes

Affected Components: , ,

Jul 16, 16:12:22 GMT+0
Investigating - We've been made aware of an issue affecting the creation of Pax2pay cards and are actively investigating the issue with our supplier as a matter of urgency. Please accept our apologies and we will share an update as soon as more information becomes available. .

Jul 16, 17:00:07 GMT+0
Monitoring - We have implemented a fix for the issue, and we're now seeing card creations going through successfully. We'll continue to monitor the situation closely over the next few hours to ensure everything remains stable. Once again, please accept our sincere apologies for the disruption. If you experience any further issues, or require any additional support please reach out to our support team [support@pax2pay.com](mailto:support@pax2pay.com) \- we'll respond as quickly as possible. .

Jul 16, 17:10:21 GMT+0
Resolved - This incident has been resolved and we will continue to monitor our systems into the evening to ensure no further disruption. We once again apologise for this issue and the impact to you and your customer. .

Card Service Maintenance - 22/06/2025

Sun, 22 Jun 2025 00:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

Jun 22, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 22, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 22, 00:00:00 GMT+0
Identified - On Sunday the 22nd of June between 01:00AM and 03:00AM GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make. For any questions related to this outage, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login).

Pax2pay: Significant Outage

Thu, 12 Jun 2025 19:08:33 +0000

Type: Incident

Duration: 1 hour and 38 minutes

Affected Components: , , , , , , , , ,

Jun 12, 19:27:05 GMT+0
Identified - Our supplier has identified the issue and is working to get services up and running. Access to our customer portal and reporting is uneffected, but all card services are currently unavailable. .

Jun 12, 20:16:51 GMT+0
Monitoring - Our card services are back online, however you may still experience interimitent issues. We are continuing to monitor the situation. .

Jun 12, 19:08:33 GMT+0
Investigating - We have been made aware of an outtage with one of our suppliers which is having a significant impact on our services. Our supplier is investing and we will provide an update as soon as possible. The Pax2pay Team.

Jun 12, 20:46:13 GMT+0
Resolved - All services impacted by the Google Cloud outage have resumed. If you have any questions, please don't hesitate to contact us at support@pax2pay.com. .

Pax2pay - missing meta data

Wed, 11 Jun 2025 08:59:56 +0000

Type: Incident

Duration: 2 hours and 3 minutes

Affected Components:

Jun 11, 08:59:56 GMT+0
Investigating - We’ve identified an incident affecting metadata passed through PaxFab. Our technical team is actively working on refreshing the missing metadata for the impacted transactions. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us..

Jun 11, 11:03:22 GMT+0
Resolved - A fix has been successfully implemented and the missing meta data has now been updated. Please accept our apologies for any inconvenience caused and thank you for your patience. If you still experiencing issues or have any further questions, please contact us on [support@pax2pay.com](mailto:support@pax2pay.com). .

SEPA maintenance - 07/06/2025

Sat, 7 Jun 2025 06:00:00 +0000

Type: Maintenance

Duration: 40 minutes

Affected Components:

Jun 7, 06:40:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 7, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 7, 06:00:00 GMT+0
Identified - Our banking partner for SEPA payments has notified us of a planned maintenance window scheduled for Saturday, June 7th, between 7:00 AM. and 7:40 AM GMT(UK time). During this window, we will be unable to accept any SEPA payments or send any SEPA Instant payments. This replaces the maintenance that was scheduled between 11:00 AM. and 11:40 AM GMT(UK time), that we previously communicated. Outbound SEPA payments requested during this time will be sent via SEPA Credit Transfer and will remain pending until they credit the beneficiary account on Monday, June [9th.](http://9th.To) To avoid any delays to time-critical payments, we recommend pausing the submission of SEPA payments during the maintenance window, as SEPA Instant payments will be available once the maintenance has ended. All inbound SEPA payments attempted during this time will be rejected. For any questions related to this outage, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login).

IMPORTANT: Pax2pay Planned Maintainence

Tue, 27 May 2025 22:00:00 +0000

Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , ,

May 27, 22:30:00 GMT+0
Completed - Maintenance has completed successfully.

May 27, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

May 27, 22:00:00 GMT+0
Identified - We will be carrying out essential maintenance on our database between 23:00 BST and 23:30 BST this evening, Tuesday 27th May. Our services may be intermittent during this time. We appreciate your patience. If you have any concerns, please contact us as [support@pax2pay.com](mailto:support@pax2pay.com)..

Pax2pay Planned Maintenance

Wed, 21 May 2025 22:00:00 +0000

Type: Maintenance

Duration: 1 hour

Affected Components: , , , , , , , , ,

May 21, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 21, 22:00:00 GMT+0
Identified - We will be carrying out planned maintenance on our server between 23:00 BST tomorrow (Wednesday 21st May) and 00:00 BST on Thursday 22nd May. During this time, access to our services might be unavailable. If you have any questions, please reach out to us at [support@pax2pay.com](mailto:support@pax2pay.com).

May 21, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Card payments failing for Paxport - PaxFaB users

Tue, 20 May 2025 16:14:39 +0000

Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

May 20, 16:14:39 GMT+0
Identified - We are aware of bookings failing for customers that use PaxFaB. Pax2pay gave identified the cause of the issue and are working to resolve it as quickly as possible. .

May 20, 16:33:51 GMT+0
Monitoring - A fix has been implemented, and we are continuing to monitor the system to ensure it remains stable. We are very sorry for the **inconvenience** this has caused you and your customers. If you have any questions, please reach out to us at [support@pax2pay.com](mailto:support@pax2pay.com)..

May 20, 17:21:09 GMT+0
Resolved - They system remains stable, and this incident has been resolved. We are sorry again for the impact this had. If you need any assitance, or have questions, please contact us at support@pax2pay.com. Thank you for your patience while we worked to resolve the issue..

Pax2pay - Full outage

Thu, 8 May 2025 15:02:14 +0000

Type: Incident

Duration: 1 hour and 33 minutes

Affected Components: , , , , , , , , ,

May 8, 15:02:14 GMT+0
Investigating - We have been made aware of a platform outage. Our technical team are working to resolve this as quickly as possible and we will provide a further update shortly. Please accept our apologies for any inconvenience caused, if you require any further support in relation to this issue, please do not hesitate to contact us: [support@pax2pay.com](mailto:support@pax2pay.com) .

May 8, 15:40:55 GMT+0
Monitoring - A fix has been implemented and services are up and running. We are continuing to monitor the system to ensure it remains stable and will provide a further update shortly. Once again, we are very sorry for the inconvience this has caused. Please reach out to us at [support@pax2pay.com](mailto:support@pax2pay.com) if you have any questions of concerns. Thanks Pax2pay Support.

May 8, 16:34:57 GMT+0
Resolved - The system remains stable and the incident is resolved. Once again, we are very sorry for the impact this had on you and your customers. If you have any questions, please contact us at [support@pax2pay.com](mailto:support@pax2pay.com).

Delays to Outbound SEPA payments processed via Modulr

Wed, 5 Mar 2025 13:22:00 +0000

Type: Incident

Affected Components:

Mar 5, 13:22:00 GMT+0
Resolved - Modulr have advised us that some outbound SEPA payments submitted between 13.22pm and 15.33 GMT today may be subject to delay. The underlying issue has been resolved and Modulr are continuing to remediate any impacted payments. Payments submitted outside this window are unaffected. There is no impact to any inbound SEPA payments. .

Pax2pay Full Outage

Fri, 28 Feb 2025 14:53:42 +0000

Type: Incident

Duration: 37 minutes

Affected Components: , , , , , , , , ,

Feb 28, 15:30:17 GMT+0
Resolved - Our technical team have now resolved the issue. All customers should now be able to log in to the portal, and create cards successfully. We are continuing to monitor the system to ensure it remains stable. Please accept our apologies again for the inconvenience..

Feb 28, 14:53:42 GMT+0
Investigating - We are aware that some customers are currently unable to access our portal. Our technical team are working to resolve this as quickly as possible and we will provide a further update shortly. Please accept our apologies for any inconvenience caused, if you require any further support in relation to this issue, please do not hesitate to contact us: [support@pax2pay.com](mailto:support@pax2pay.com).

Modulr - Delayed Sepa Credit Payment Processing

Thu, 27 Feb 2025 14:51:26 +0000

Type: Incident

Duration: 1 day, 1 hour and 59 minutes

Affected Components:

Feb 27, 16:59:33 GMT+0
Identified - We have been made aware that the delay to outbound Sepa Credit payments is a scheme wide issue, due to this we will keep the status page updated as and when these are received. Both Inbound Sepa payments and outbound Sepa Instant payments are unaffected. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [support@pax2pay.com](mailto:support@modulrfinance.com).

Feb 27, 14:51:26 GMT+0
Investigating - One of our payment providers, Modulr is currently investigating a delay to outbound Euro payments being processed by SEPA Credit Transfer (Post 8am). Outbound SEPA Instant Payments are still being processed normally. There is no Impact to Inbound SEPA payments. Please accept our apologies for any inconvenience caused and please be assured we are working with Modulr to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [support@pax2pay.com.](mailto:support@modulrfinance.com).

Feb 28, 09:30:59 GMT+0
Monitoring - Our payment partner, Modulr have now resolved the issues causing delays to inbound and outbound Sepa credit transfers. Remediation work is underway and Modulr have processed the majority of impacted payments. We will provide a further update as soon as possible. SEPA Instant payments are processing normally both inbound and outbound are not impacted by this issue. Please accept our apologies for any inconvenience caused and please be assured we are working with Modulr to ensure this is resolved as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us. .

Feb 28, 11:30:24 GMT+0
Identified - Modulr, our payment provider, have identified a new issue impacting outbound SEPA Credit Transfers. * Inbound and outbound Sepa Instant payments are unaffected * Inbound Sepa Credit Transfers send after 8am 28/02/2025 are unaffected * There may be delays to Inbound Sepa Credit Transfers dated 27/02/2025 * Outbound Sepa credit transfers dated are delayed 28/02/2025 Issue 1: Delays to Inbound and Outbound Sepa Credit Transfers dated 27/02/2025\. The underlying issue has been resolved and the majority of payments have now been processed. A small number of payments are still delayed. Manual processing is ongoing however a further delay is expected due to new issue being identified ("Issue 2"). We are working with Modulr to determine if any of our customers are impacted but the further delay and ensure payments are processed as quickly as possible. Issue 2: Issue causing delays to Outbound Sepa Credit transfers made after 8am today (28/02/2025). Modulr are investigating this new issue and we will provide an update as soon as possible. Please accept our apologies for any inconvenience these issues have caused. If you are concerned about a specific payment and would like more information, please contact us. .

Feb 28, 16:50:03 GMT+0
Resolved - Both issues have been resolved and remediation is complete. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us..

Intermittent API Errors - Modulr Cards

Fri, 13 Dec 2024 17:04:29 +0000

Type: Incident

Duration: 1 hour and 54 minutes

Affected Components: ,

Dec 13, 17:04:29 GMT+0
Investigating - Modulr have informed us of intermittent issues with API calls. Their engineers are working toward resolving this incident as quickly as possible and treating this as a priority. We will work with them to ensure the issue is resolved as quickly as possible. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com.

Dec 13, 17:11:45 GMT+0
Monitoring - Modulr have implemented a fix for the issue and all services are working as expected. We will continue to monitor the situation to ensure no further disruption. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com.

Dec 13, 18:58:00 GMT+0
Resolved - The system remains stable and the incident is now resolved. Any API calls that had failed in this period can be retried and Modulr are currently undertaking remediation actions on any impacted inbound, and outbound, payments. If you would like any further information, please contact [support@pax2pay.com](mailto:support@pax2pay.com) Please accept our apologies again for any impact..

Card Service Maintenance - 10/11/2024

Sun, 10 Nov 2024 12:15:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components: , , ,

Nov 10, 16:15:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 10, 12:15:00 GMT+0
Identified - On the 10th November 2024 between 00:15 to 04:15 GMT our card processing partner will be completing essential maintenance on their portal to improve their infrastructure. During this maintenance period, you will experience the following: • API calls will be unsuccessful during this maintenance period. • The Modulr customer portal access will be unavailable. • All our additional services, including our payment services, are unavailable. Please find some helpful Frequently Asked Questions regarding this maintenance below. **Can we send API calls during this time?** API calls will receive an error message. If your platform can replay messages that got this response, we would like to encourage you to do so. Your API calls will succeed as soon as the platform is back online, so you don't need to take any manual intervention .**Can we send payments during this time?** No, all outbound payment services will be unavailable during this time. **Will inbound payments be accepted during this time?** Faster Payments sent to Modulr accounts during this period will be applied once the maintenance has concluded.We will be unable to apply SEPA payments sent to Modulr accounts. During this period, all SEPA payments attempting to pay Modulr accounts will be unsuccessful. As the maintenance window is taking place over the weekend, our other supported inbound payment types (CHAPS, DD, SEPA Credit Transfer) are unaffected, as they do not deposit during the weekend. **Will card authorisations be processed during this time?** No, all card authorisations will be unsuccessful. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our[ Support Desk.](https://support.pax2pay.com/en-gb/login).

Nov 10, 12:15:01 GMT+0
Identified - Maintenance is now in progress.

Card Service Maintenance - 27/10/2024

Sun, 27 Oct 2024 00:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , ,

Oct 27, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 27, 00:00:00 GMT+0
Identified - On Sunday the 27th of October between 01:00 and 03:00 GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make. For any questions please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login) .

Oct 27, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Card Maintenance - 22/09/2024

Sun, 22 Sep 2024 01:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , ,

Sep 22, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 22, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 22, 01:00:00 GMT+0
Identified - On Sunday the 22nd of September between 02:00 and 04:00 BST (UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make. For any questions related to this outage, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login) .

Pax2pay: routine maintenance

Mon, 9 Sep 2024 22:00:00 +0000

Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , , , , ,

Sep 9, 22:15:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 9, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 9, 22:00:00 GMT+0
Identified - We will be carrying out routine maintenance between 11pm -11.15pm this evening (Monday 9th September). Some services may be briefly unavailable during this time. Please accept our apologies for any inconvenience caused. For any questions please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login) .

Card Service Maintenance - 08/09/2024

Sun, 8 Sep 2024 00:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components: , ,

Sep 8, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 8, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 8, 00:00:00 GMT+0
Identified - On Sunday the 8th of September between 01:00 and 03:00 BST (UK time) our card processing partner will be completing emergency maintenance, which may result in unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period you may experience issues when attempting the following : card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make. For any questions related to this outage, please contact us via email [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Desk.](https://support.pax2pay.com/en-gb/login).

Modulr API Outage - Card Creation and Modulr Account Information

Mon, 19 Aug 2024 20:01:00 +0000

Type: Incident

Duration: 1 day and 46 minutes

Affected Components: , , , ,

Aug 19, 20:01:00 GMT+0
Investigating - One of our payment providers, Modulr is investigating an intermittent outage across their API. All of our services provided by Modulr are currently unavailable as we cannot access their API at this time. The engineers are working toward resolving this incident as quickly as possible and we are treating this as a priority one incident. Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us..

Aug 19, 20:40:08 GMT+0
Monitoring - As of 21:20pm (BST) a fix has been successfully implemented and Modulr services are all running as expected. We are closely monitoring our platform to ensure there is no further disruption..

Aug 20, 20:47:00 GMT+0
Resolved - We are pleased to confirm that our services remain operational and stable following the outage we experienced earlier. Any failed requested an be retried. Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us. .

Modulr Issue (resolved): Issue with creating card/card auths declined

Mon, 12 Aug 2024 13:34:00 +0000

Type: Incident

Affected Components: ,

Aug 12, 13:34:00 GMT+0
Resolved - Our card provider (Modulr) has notified us of a full card service outage today between the times of 14.34pm - 14.44pm. As a result you may have experienced some card rejections during this period, Modulr has since confirmed that the issue has been resolved. We are working closely with Modulr and their third-party processor to identify the cause of the outage and to prevent the issue from recurring. If you have any issues please contact the support team. .

Delay to Outbound Faster Payments - Modulr Accounts

Fri, 28 Jun 2024 12:41:14 +0000

Type: Incident

Duration: 2 hours and 7 minutes

Affected Components:

Jun 28, 12:41:14 GMT+0
Investigating - Modulr, our payments processing partner, have identified an issue with a subset of outbound payments currently not processing and currently showing as pending. Payments submitted after 13:27 will be processing and they are working through any payments that are being held. This is not impacting inbound payments being received, or any outbound payments from funding accounts that are not held with Modulr. Please accept our apologies for any inconvenience caused and please be assured we are working with Modulr to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: [support@pax2pay.com](mailto:support@modulrfinance.com).

Jun 28, 14:16:04 GMT+0
Identified - Modulr have advised that the delayed outbound payments are now being released and they expect all payments will be released before the end of the day. We will provide a final update to confirm once this has been completed. Please accept our apologies for any inconvenience caused and be assured Modulr are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us..

Jun 28, 14:48:05 GMT+0
Resolved - All impacted payments have now been processed. Outbound payments made after 13.27pm GMT were processed as normal, and new payments continue to be processes correctly. Thank you for your patience while this issue was resolved. .

Card Service Maintenance

Sun, 23 Jun 2024 01:00:00 +0000

Type: Maintenance

Duration: 5 days

Affected Components:

Jun 23, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 23, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 23, 01:00:00 GMT+0
Identified - On Sunday the 23rd of June between 02:00 and 04:00 BST (UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make..

Issue Identified - Emails to suppliers not being received

Fri, 21 Jun 2024 17:09:31 +0000

Type: Incident

Duration: 4 days, 16 hours and 8 minutes

Affected Components: ,

Jun 21, 17:09:31 GMT+0
Investigating - We are investigating an issue related to the receiving of card details via the Pax2pay email facility. Some suppliers are either not receiving these emails, or they are receiving them but being blocked from opening and viewing the content. We are continuing to investigate the cause of this with our third party supplier. If you are notified by a supplier that they have not received a link to card details, please email [support@pax2pay.com](mailto:support@pax2pay.com) with as much detail as you can and where possible ask the supplier to investigate with their email provider. For urgent payments, you are still able to create a card through the Pax2pay portal and pay the supplier over the phone, via a website or using a payment link. **There is no impact to card creation either via the portal or the API.** We thank you for your patience while we continue to investigate this issue..

Jun 24, 15:01:26 GMT+0
Identified - Thank you for your continued patience while we investigate this issue. Following conversations with our third party supplier we can confirm that all emails are being delivered to the recipients email service. The problem is not isolated to a certain email service, all email services have successful and unsuccessful cases, however recipients with Outlook seem more likely to be impacted. Based on the information available to us at the moment, we believe that a security feature in Windows Defender / Outlook removes or flags the email on the recipients computer as suspicious, causing it to be blocked and removed following delivery. You can re-attempt to send cards to any suppliers reporting issues. For any urgent payments, you can a new create card on our portal and provide payment details to your suppliers over the phone, on a website or via a payment link. **Please remember to cancel the original card first.** We are happy to speak to any suppliers who are experiencing ongoing issues. Despite continuing efforts we have not been able to recreate the issue ourselves with any email services, and therefore getting more information from your suppliers would be very helpful. Otherwise we are continuing to try to recreate the issue as well as investigating other means of solving it. .

Jun 24, 17:00:51 GMT+0
Monitoring - Card links are now reaching previously impacted suppliers successfully, but we are continuing to monitor the situation. We recommend cancelling and re-issuing cards to any suppliers who did not received the original card link. Please contact our support team if you require further assistance with this..

Jun 26, 09:17:26 GMT+0
Resolved - Card emails are now being successfully received by suppliers. If you have any questions about this issue, please contact our support team. Thanks again for your patience, we are sorry for any inconvenience caused. .

Pax2pay: Intermittent Balance Issues

Thu, 20 Jun 2024 09:18:55 +0000

Type: Incident

Duration: 13 days, 23 hours and 5 minutes

Affected Components:

Jun 20, 09:18:55 GMT+0
Identified - We are aware of an issue with account balances and reporting on the Portal impacting some customers. If you're affected, an error message will appear on the Portal. We're urgently working to resolve the issue and once we have an update, we will notify you. We apologies for any inconvenience caused and if you have any questions, please contact customer support at [support@pax2pay.com](mailto:support@pax2pay.com) or by raising a ticket through our [Support Centre](https://support.pax2pay.com/en-gb/login)..

Jun 20, 14:30:00 GMT+0
Resolved - This incident has been resolved..

Pax2pay Portal Log-In Issues

Tue, 14 May 2024 11:07:31 +0000

Type: Incident

Duration: 29 minutes

Affected Components:

May 14, 11:07:31 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 14, 11:25:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 14, 11:36:02 GMT+0
Resolved - This incident has been resolved..

Modulr Issue Resolved: degredated performance of card payment services.

Tue, 30 Apr 2024 15:24:00 +0000

Type: Incident

Duration: 1 day and 2 hours

Affected Components: ,

Apr 30, 15:24:00 GMT+0
Investigating - We have been advised that our payment processing partner is experiencing intermittent performance issues, impacting a small number card creations and authorisation across their customer base. We are working with them to establish impact to any Pax2pay customers while they continue to investigate the issue. Please accept our apologies for any inconvenience caused. If you notice any issue please contact us at support@pax2pay.com..

Apr 30, 15:50:00 GMT+0
Resolved - Between 16.24 BST and 16.50 BST our payment processing partner identified intermitted degraded performance, impacting a small number card creations and authorisation across their customer base. Impact to Pax2pay customers was minimal and the underlying issue has been resolved. If you have any questions, please don't hesitate to reach out to our support team and [support@pax2pay.com](mailto:support@pax2pay.com). Please accept our apologies for any inconvenience caused. Thanks Pax2pay Support Team.

Pax2pay - Planned Maintanence

Wed, 3 Apr 2024 05:00:00 +0000

Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , , , , , ,

Apr 3, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 3, 05:00:00 GMT+0
Identified - We have scheduled maintenance work on our database for 5 minutes between the following times: **6:00 - 6:05 BST Wednesday 3rd April** During this time the API and Pax2pay portal ("POMS") will be unavailable. Authorisations and settlements on cards that have already been created and shared with suppliers will not be impacted..

Apr 3, 05:05:00 GMT+0
Completed - Maintenance has completed successfully.

Pax2pay - Scheduled Maintance

Tue, 2 Apr 2024 07:00:00 +0000

Type: Maintenance

Duration: 5 minutes

Affected Components: , , , , , , , , ,

Apr 2, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 07:05:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 2, 07:00:00 GMT+0
Identified - Following performance issues earlier today (Thursday 28th March) we have scheduled maintenance work on our database for 5 minutes between the following times: **8:00 - 8:05 GMT Tuesday 2nd April** During this time the API and Pax2pay portal ("POMS") will be unavailable. Authorisations and settlements on cards that have already been created and shared with suppliers will not be impacted..

Pax2pay: performance degradation

Thu, 28 Mar 2024 11:39:02 +0000

Type: Incident

Duration: 3 hours and 4 minutes

Affected Components: , , , , , , , , ,

Mar 28, 11:39:02 GMT+0
Identified - We are currently experiencing intermittent performance issues with our database. This is resulting in API requests timing out and some users experiencing slower response times when using the Pax2pay portal ("POMS"). Our technical team has identified the cause of the issue are currently working to resolve it. We apologies for the inconvenience caused and will provide a further update as soon as possible. If you have an questions relating to this issue, please contact us at support@pax2pay.com.

Mar 28, 12:24:18 GMT+0
Monitoring - The previous issue with performance has been resolved. We are continuing to monitor the system to ensure it remains table. Please accept our apologies again for any inconvenience this caused. If you require further information, please contact us at [support@pax2pay.com](mailto:support@pax2pay.com). .

Mar 28, 14:42:48 GMT+0
Resolved - This incident has been resolved and system performance remains stable. We will continue to monitor the system over the weekend. Thank you for your patience. .

Card Service Maintenance - 24/03/2024

Sun, 24 Mar 2024 01:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components:

Mar 24, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 24, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 24, 01:00:00 GMT+0
Identified - On Sunday the 24th of March 2024 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally. During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced, our API will return the appropriate failure codes in our responses to the requests you make. For any questions related to this outage, please contact us: support@pax2pay.com .