Pax2pay - Issue Identified: Delays to Outbound SEPA Credit Transfers for EEA customers – Incident details

All systems operational

Issue Identified: Delays to Outbound SEPA Credit Transfers for EEA customers

Resolved
Degraded performance
Started over 1 year agoLasted about 20 hours

Affected

Bank Transfers

Degraded performance from 5:19 PM to 1:19 PM

Updates
  • Resolved
    Resolved

    The impacted payments have now been processed.

    Please accept our apologies for any inconvenience this has caused. If you have any questions please contact us at support@pax2pay.com.

  • Update
    Update

    Modulr are still working to identify the cause of the issue. They have confirmed any impacted payments will be made later today.

  • Identified
    Identified

    Our payment processing partner, Modulr, have become aware of an issue impacting outbound SEPA Credit Transfer requests submitted post-midday (1200) GMT.

    This issue only impacts customers with IE IBANs. All inbound payments and other payment types including SEPA Instant are being processed as normal. There is no impact to UK based customers.

    The delayed payments will be processed tomorrow morning. A further update will be provided then.

    We apologise for any inconvenience this has caused. If you have any concerns, please contact us at support@pax2pay.com, or via our helpdesk.