Pax2pay - Pax2pay - Full outage – Incident details

All systems operational

Pax2pay - Full outage

Resolved
Major outage
Started 4 months agoLasted about 2 hours

Affected

Card Creation

Major outage from 3:02 PM to 3:40 PM, Operational from 3:40 PM to 4:34 PM

Portal

Major outage from 3:02 PM to 3:40 PM, Operational from 3:40 PM to 4:34 PM

API

Major outage from 3:02 PM to 3:40 PM, Operational from 3:40 PM to 4:34 PM

Account Information

Major outage from 3:02 PM to 3:40 PM, Operational from 3:40 PM to 4:34 PM

Bank Transfers

Major outage from 3:02 PM to 3:40 PM, Operational from 3:40 PM to 4:34 PM

PaxFaB Integration

Major outage from 3:02 PM to 3:40 PM, Operational from 3:40 PM to 4:34 PM

Updates
  • Resolved
    Resolved

    The system remains stable and the incident is resolved.

    Once again, we are very sorry for the impact this had on you and your customers.

    If you have any questions, please contact us at support@pax2pay.com

  • Monitoring
    Monitoring

    A fix has been implemented and services are up and running. We are continuing to monitor the system to ensure it remains stable and will provide a further update shortly.

    Once again, we are very sorry for the inconvience this has caused. Please reach out to us at support@pax2pay.com if you have any questions of concerns.

    Thanks

    Pax2pay Support

  • Investigating
    Investigating

    We have been made aware of a platform outage.

    Our technical team are working to resolve this as quickly as possible and we will provide a further update shortly.

    Please accept our apologies for any inconvenience caused, if you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com