Pax2pay - Pax2pay Ongoing Investigation: This is a test – Incident details

All systems operational

Pax2pay Ongoing Investigation: This is a test

Resolved
Operational
Started over 3 years agoLasted 8 minutes

Affected

Card Creation

Operational from 7:20 AM to 7:28 AM

Portal

Operational from 7:20 AM to 7:28 AM

API

Operational from 7:20 AM to 7:28 AM

Account Information

Operational from 7:20 AM to 7:28 AM

Bank Transfers

Operational from 7:20 AM to 7:28 AM

PaxFaB Integration

Operational from 7:20 AM to 7:28 AM

Updates
  • Resolved
    UTC
    Resolved

    Dear Customer,

    We are delighted to inform you that the issue you reported regarding Does this thingie work? has been successfully resolved. Our technical team has implemented the necessary fixes, and extensive testing has confirmed that the system is now fully operational.

    We apologize for any inconvenience this may have caused, and we appreciate your patience throughout the resolution process. Should you encounter any lingering concerns or require further assistance, please reach out to our support team, who will be more than happy to assist you.

    Thank you for your understanding and cooperation.

    **I guess all of Aggregate team got theses four messages now. If you managed to read through all of them and actually see this. Let me know ;-) on slack or email. **

    Best regards,
    Alf Håkansson
    Pax2pay

  • Monitoring
    UTC
    Monitoring

    Dear Customer,

    We would like to inform you that we have implemented the required fixes for the issue you reported regarding Does this thingie work. Our technical team is now closely monitoring the system's performance to ensure stability and verify the effectiveness of the implemented solutions.

    While the system is operating normally, we want to be thorough in our assessment to ensure that the issue has been fully resolved. During this monitoring phase, we will continue to provide updates on the progress and any significant findings.

    Should you encounter any further issues or have any questions, please don't hesitate to contact our support team. We appreciate your patience and understanding.

    Best regards,
    Support team
    Pax2pay

  • Identified
    UTC
    Identified

    We have successfully identified the cause of the issue you reported regarding Does this thingie work?. Our technical team has conducted a thorough analysis and determined that Yes, it seems to work but we will stay monitoring the systems for 30 sec to ensure it was only a test..

    We are now working on implementing the necessary fixes to address the issue and restore normal functionality. We appreciate your patience and understanding during this process.

    We will keep you updated on the progress and provide an estimated timeline for the resolution as soon as possible. Should you have any further questions or require additional assistance, please don't hesitate to reach out to our support team.

    Thank you for your cooperation.

    Best regards,
    Support team
    Pax2pay

  • Investigating
    UTC
    Investigating

    Dear Customer,

    We would like to inform you that we are currently investigating an issue related to Does this thingie work?. Our technical team is actively engaged in identifying the root cause and working towards a resolution.

    We apologize for any inconvenience this may have caused and assure you that we are committed to resolving the issue as quickly as possible. We will provide regular updates on the progress of the investigation, and please feel free to reach out to our support team if you have any questions or concerns.

    Thank you for your understanding and patience.

    Best regards,
    Support team
    Pax2pay