Pax2pay - Modulr Issue (resolved): Issue with creating card/card auths declined – Incident details

All systems operational

Modulr Issue (resolved): Issue with creating card/card auths declined

Resolved
Operational
Started about 2 years agoLasted less than a minute

Affected

Card Creation

Operational from 1:34 PM to 1:34 PM

Modulr Cards

Operational from 1:34 PM to 1:34 PM

Updates
  • Resolved
    UTC
    Resolved

    Our card provider (Modulr) has notified us of a full card service outage today between the times of 14.34pm - 14.44pm. As a result you may have experienced some card rejections during this period, Modulr has since confirmed that the issue has been resolved.

    We are working closely with Modulr and their third-party processor to identify the cause of the outage and to prevent the issue from recurring. 

    If you have any issues please contact the support team.