Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Portal - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

API - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Account Information - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Bank Transfers - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 99.97%

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Nov 2023
Dec 2023
Jan 2024

PaxFaB Integration - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Wex Cards - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Conferma Cards - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Modulr Cards - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Pax2Pay Cards - Operational

100% - uptime
Nov 2023 · 100.0%Dec · 100.0%Jan 2024 · 100.0%

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Nov 2023
Dec 2023
Jan 2024

Notice history

Jan 2024

Modulr Issue Identified: Issue with SEPA, CHAPS and Faster Payments
  • Update
    UTC
    Update

    We can confirm all remediation work has been completed and the platform is processing both inbound and outbound transactions as expected.

    We are very sorry for any inconvenience caused by this issue and the time take to resolve. If you have any further questions please do not hesitate to contact us: support@pax2pay.com

  • Resolved
    UTC
    Resolved

    A fix has been implemented and inbound and outbound transactions continue to be successful.

    For any outbound payment calls made to our api that failed, these payments will need to be retried. Inbound payments are still being remediated. We will be in touch with a further update on this.

    If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com

    Best regards
    Pax2pay Support Team

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are now seeing successful inbound and outbound transactions.

    We are working with Modulr to determine what remedial action needs to be taken and will be in touch with a further update once we have one.

    Please accept our apologies again for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com.

    Best regards

    Pax2pay Support Team

  • Investigating
    UTC
    Investigating

    Our payment provider are currently experiencing an issue with their payments platform. This is impacting all Faster Payments, CHAPS and SEPA payments.

    They are urgently investigating this issue with their engineering teams.

    Please accept our apologies for any inconvenience caused and please be assured we are working to ensure Modulr resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com

    Best regards,
    Support team
    Pax2pay

Dec 2023

Card Service Maintenance
  • Completed
    December 03, 2023 at 1:00 AMUTC
    Completed
    December 03, 2023 at 1:00 AMUTC

    Maintenance has completed successfully

  • In progress
    December 03, 2023 at 12:00 AMUTC
    In progress
    December 03, 2023 at 12:00 AMUTC

    Maintenance is now in progress

  • Planned
    December 03, 2023 at 12:00 AMUTC
    Planned
    December 03, 2023 at 12:00 AMUTC

    Dear Pax2pay Customer,

    Upcoming scheduled maintenance

    On Sunday the 3rd of December 2023 between 00:00 and 01:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    Kind regards

    Pax2pay Customer Service Team

Nov 2023

Pax2pay Outage
  • Resolved
    UTC
    Resolved

    Our technical team have now resolved the issue. All customers should now be able to log in to the portal, and cards are successfully being created via the API.

    We are continuing to monitor the system to ensure it remains stable.

    Please accept our apologies again for the inconvenience.

  • Investigating
    UTC
    Investigating

    We are aware that some customers are currently unable to access our portal.

    Our technical team are working to resolve this as quickly as possible and we will provide a further update shortly.

    Please accept our apologies for the inconvenience.

Scheduled Maintenance - Card Payments
  • Completed
    November 12, 2023 at 3:00 AMUTC
    Completed
    November 12, 2023 at 3:00 AMUTC

    On Sunday the 12th of November 2023 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

  • Planned
    November 12, 2023 at 1:00 AMUTC
    Planned
    November 12, 2023 at 1:00 AMUTC

    On Sunday the 12th of November 2023 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

Nov 2023 to Jan 2024

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