Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Portal - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

API - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Account Information - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Bank Transfers - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

PaxFaB Integration - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Wex Cards - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Conferma Cards - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Modulr Cards - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Pax2Pay Cards - Operational

100% - uptime
Feb 2024 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2024
Mar 2024
Apr 2024

Notice history

Apr 2024

Modulr Issue Resolved: degredated performance of card payment services.
  • Resolved
    UTC
    Resolved

    Between 16.24 BST and 16.50 BST our payment processing partner identified intermitted degraded performance, impacting a small number card creations and authorisation across their customer base.

    Impact to Pax2pay customers was minimal and the underlying issue has been resolved.

    If you have any questions, please don't hesitate to reach out to our support team and support@pax2pay.com.

    Please accept our apologies for any inconvenience caused.

    Thanks

    Pax2pay Support Team

  • Investigating
    UTC
    Investigating

    We have been advised that our payment processing partner is experiencing intermittent performance issues, impacting a small number card creations and authorisation across their customer base.

    We are working with them to establish impact to any Pax2pay customers while they continue to investigate the issue.

    Please accept our apologies for any inconvenience caused. If you notice any issue please contact us at support@pax2pay.com.

Pax2pay - Planned Maintanence
  • Completed
    April 03, 2024 at 5:05 AMUTC
    Completed
    April 03, 2024 at 5:05 AMUTC
    Maintenance has completed successfully
  • In progress
    April 03, 2024 at 5:00 AMUTC
    In progress
    April 03, 2024 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    April 03, 2024 at 5:00 AMUTC
    Planned
    April 03, 2024 at 5:00 AMUTC

    We have scheduled maintenance work on our database for 5 minutes between the following times:

    6:00 - 6:05 BST Wednesday 3rd April

    During this time the API and Pax2pay portal ("POMS") will be unavailable.

    Authorisations and settlements on cards that have already been created and shared with suppliers will not be impacted.

Pax2pay - Scheduled Maintance
  • Completed
    April 02, 2024 at 7:05 AMUTC
    Completed
    April 02, 2024 at 7:05 AMUTC
    Maintenance has completed successfully
  • In progress
    April 02, 2024 at 7:00 AMUTC
    In progress
    April 02, 2024 at 7:00 AMUTC
    Maintenance is now in progress
  • Planned
    April 02, 2024 at 7:00 AMUTC
    Planned
    April 02, 2024 at 7:00 AMUTC

    Following performance issues earlier today (Thursday 28th March) we have scheduled maintenance work on our database for 5 minutes between the following times:

    8:00 - 8:05 GMT Tuesday 2nd April

    During this time the API and Pax2pay portal ("POMS") will be unavailable.

    Authorisations and settlements on cards that have already been created and shared with suppliers will not be impacted.

Mar 2024

Pax2pay: performance degradation
  • Resolved
    UTC
    Resolved

    This incident has been resolved and system performance remains stable. We will continue to monitor the system over the weekend.

    Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    The previous issue with performance has been resolved. We are continuing to monitor the system to ensure it remains table.

    Please accept our apologies again for any inconvenience this caused. If you require further information, please contact us at support@pax2pay.com.

  • Identified
    UTC
    Identified

    We are currently experiencing intermittent performance issues with our database. This is resulting in API requests timing out and some users experiencing slower response times when using the Pax2pay portal ("POMS").

    Our technical team has identified the cause of the issue are currently working to resolve it.

    We apologies for the inconvenience caused and will provide a further update as soon as possible.

    If you have an questions relating to this issue, please contact us at support@pax2pay.com

Card Service Maintenance - 24/03/2024
  • Completed
    March 24, 2024 at 3:00 AMUTC
    Completed
    March 24, 2024 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 24, 2024 at 1:00 AMUTC
    In progress
    March 24, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 24, 2024 at 1:00 AMUTC
    Planned
    March 24, 2024 at 1:00 AMUTC

    On Sunday the 24th of March 2024 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced, our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us: support@pax2pay.com

Card Service Maintenance -17/03/2024
  • Completed
    March 17, 2024 at 3:00 AMUTC
    Completed
    March 17, 2024 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 17, 2024 at 12:00 AMUTC
    In progress
    March 17, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 17, 2024 at 12:00 AMUTC
    Planned
    March 17, 2024 at 12:00 AMUTC

    On Sunday the 17th of March 2024 between 00:00 and 03:00 GMT (UK Time) our card processing partner will be completing emergency maintenance, which may result in intermittent unavailability of card services during this time. Please note this maintenance impacts our Card Service only.

    During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced, our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us: support@pax2pay.com

Feb 2024

Issue Identified: Delays to Outbound SEPA Credit Transfers for EEA customers
  • Resolved
    UTC
    Resolved

    The impacted payments have now been processed.

    Please accept our apologies for any inconvenience this has caused. If you have any questions please contact us at support@pax2pay.com.

  • Update
    UTC
    Update

    Modulr are still working to identify the cause of the issue. They have confirmed any impacted payments will be made later today.

  • Identified
    UTC
    Identified

    Our payment processing partner, Modulr, have become aware of an issue impacting outbound SEPA Credit Transfer requests submitted post-midday (1200) GMT.

    This issue only impacts customers with IE IBANs. All inbound payments and other payment types including SEPA Instant are being processed as normal. There is no impact to UK based customers.

    The delayed payments will be processed tomorrow morning. A further update will be provided then.

    We apologise for any inconvenience this has caused. If you have any concerns, please contact us at support@pax2pay.com, or via our helpdesk.

Feb 2024 to Apr 2024

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