Pax2pay - Notice history

Card Creation - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Portal - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 99.99%
Mar 2024
Apr 2024
May 2024

API - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Account Information - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Bank Transfers - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

PaxFaB Integration - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Wex Cards - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Conferma Cards - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Modulr Cards - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Pax2Pay Cards - Operational

100% - uptime
Mar 2024 · 100.0%Apr · 100.0%May · 100.0%
Mar 2024
Apr 2024
May 2024

Notice history

Apr 2024

Modulr Issue Resolved: degredated performance of card payment services.
  • Resolved
    Resolved

    Between 16.24 BST and 16.50 BST our payment processing partner identified intermitted degraded performance, impacting a small number card creations and authorisation across their customer base.

    Impact to Pax2pay customers was minimal and the underlying issue has been resolved.

    If you have any questions, please don't hesitate to reach out to our support team and support@pax2pay.com.

    Please accept our apologies for any inconvenience caused.

    Thanks

    Pax2pay Support Team

  • Investigating
    Investigating

    We have been advised that our payment processing partner is experiencing intermittent performance issues, impacting a small number card creations and authorisation across their customer base.

    We are working with them to establish impact to any Pax2pay customers while they continue to investigate the issue.

    Please accept our apologies for any inconvenience caused. If you notice any issue please contact us at support@pax2pay.com.

Mar 2024

Pax2pay: performance degradation
  • Resolved
    Resolved

    This incident has been resolved and system performance remains stable. We will continue to monitor the system over the weekend.

    Thank you for your patience.

  • Monitoring
    Monitoring

    The previous issue with performance has been resolved. We are continuing to monitor the system to ensure it remains table.

    Please accept our apologies again for any inconvenience this caused. If you require further information, please contact us at support@pax2pay.com.

  • Identified
    Identified

    We are currently experiencing intermittent performance issues with our database. This is resulting in API requests timing out and some users experiencing slower response times when using the Pax2pay portal ("POMS").

    Our technical team has identified the cause of the issue are currently working to resolve it.

    We apologies for the inconvenience caused and will provide a further update as soon as possible.

    If you have an questions relating to this issue, please contact us at support@pax2pay.com

Mar 2024 to May 2024

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