Notice history

May 2025

Jun 2025

Jul 2025

May 2025

Jun 2025

Jul 2025

May 2025

Jun 2025

Jul 2025

May 2025

Jun 2025

Jul 2025

May 2025

Jun 2025

Jul 2025

May 2025

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Jul 2025

May 2025

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Jul 2025

May 2025

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May 2025

Jun 2025

Jul 2025

May 2025

Jun 2025

Jul 2025

Jul 2025

Resolved
July 16, 2025 at 5:10 PMUTC
Resolved
July 16, 2025 at 5:10 PMUTC
This incident has been resolved and we will continue to monitor our systems into the evening to ensure no further disruption.
We once again apologise for this issue and the impact to you and your customer.
Monitoring
July 16, 2025 at 5:00 PMUTC
Monitoring
July 16, 2025 at 5:00 PMUTC
We have implemented a fix for the issue, and we're now seeing card creations going through successfully.
We'll continue to monitor the situation closely over the next few hours to ensure everything remains stable.
Once again, please accept our sincere apologies for the disruption. If you experience any further issues, or require any additional support please reach out to our support team support@pax2pay.com - we'll respond as quickly as possible.
Investigating
July 16, 2025 at 4:12 PMUTC
Investigating
July 16, 2025 at 4:12 PMUTC
We've been made aware of an issue affecting the creation of Pax2pay cards and are actively investigating the issue with our supplier as a matter of urgency.
Please accept our apologies and we will share an update as soon as more information becomes available.

Jun 2025

Card Service Maintenance - 22/06/2025

Completed
June 22, 2025 at 2:00 AMUTC
Completed
June 22, 2025 at 2:00 AMUTC
Maintenance has completed successfully
In progress
June 22, 2025 at 12:00 AMUTC
In progress
June 22, 2025 at 12:00 AMUTC
Maintenance is now in progress
Planned
June 22, 2025 at 12:00 AMUTC
Planned
June 22, 2025 at 12:00 AMUTC
On Sunday the 22nd of June between 01:00AM and 03:00AM GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

Resolved
June 12, 2025 at 8:46 PMUTC
Resolved
June 12, 2025 at 8:46 PMUTC
All services impacted by the Google Cloud outage have resumed.
If you have any questions, please don't hesitate to contact us at support@pax2pay.com.
Monitoring
June 12, 2025 at 8:16 PMUTC
Monitoring
June 12, 2025 at 8:16 PMUTC
Our card services are back online, however you may still experience interimitent issues. We are continuing to monitor the situation.
Identified
June 12, 2025 at 7:27 PMUTC
Identified
June 12, 2025 at 7:27 PMUTC
Our supplier has identified the issue and is working to get services up and running. Access to our customer portal and reporting is uneffected, but all card services are currently unavailable.
Investigating
June 12, 2025 at 7:08 PMUTC
Investigating
June 12, 2025 at 7:08 PMUTC
We have been made aware of an outtage with one of our suppliers which is having a significant impact on our services. Our supplier is investing and we will provide an update as soon as possible.
The Pax2pay Team

Resolved
June 11, 2025 at 11:03 AMUTC
Resolved
June 11, 2025 at 11:03 AMUTC
A fix has been successfully implemented and the missing meta data has now been updated.

Please accept our apologies for any inconvenience caused and thank you for your patience.

If you still experiencing issues or have any further questions, please contact us on support@pax2pay.com.
Investigating
June 11, 2025 at 8:59 AMUTC
Investigating
June 11, 2025 at 8:59 AMUTC
We’ve identified an incident affecting metadata passed through PaxFab. Our technical team is actively working on refreshing the missing metadata for the impacted transactions.

Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us.

SEPA maintenance - 07/06/2025

Completed
June 07, 2025 at 6:40 AMUTC
Completed
June 07, 2025 at 6:40 AMUTC
Maintenance has completed successfully
In progress
June 07, 2025 at 6:00 AMUTC
In progress
June 07, 2025 at 6:00 AMUTC
Maintenance is now in progress
Planned
June 07, 2025 at 6:00 AMUTC
Planned
June 07, 2025 at 6:00 AMUTC
Our banking partner for SEPA payments has notified us of a planned maintenance window scheduled for Saturday, June 7th, between 7:00 AM. and 7:40 AM GMT(UK time). During this window, we will be unable to accept any SEPA payments or send any SEPA Instant payments. This replaces the maintenance that was scheduled between 11:00 AM. and 11:40 AM GMT(UK time), that we previously communicated.

Outbound SEPA payments requested during this time will be sent via SEPA Credit Transfer and will remain pending until they credit the beneficiary account on Monday, June 9th.
To avoid any delays to time-critical payments, we recommend pausing the submission of SEPA payments during the maintenance window, as SEPA Instant payments will be available once the maintenance has ended. All inbound SEPA payments attempted during this time will be rejected.

For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

May 2025

IMPORTANT: Pax2pay Planned Maintainence

Completed
May 27, 2025 at 10:30 PMUTC
Completed
May 27, 2025 at 10:30 PMUTC
Maintenance has completed successfully
In progress
May 27, 2025 at 10:00 PMUTC
In progress
May 27, 2025 at 10:00 PMUTC
Maintenance is now in progress
Planned
May 27, 2025 at 10:00 PMUTC
Planned
May 27, 2025 at 10:00 PMUTC
We will be carrying out essential maintenance on our database between 23:00 BST and 23:30 BST this evening, Tuesday 27th May. Our services may be intermittent during this time. We appreciate your patience.
If you have any concerns, please contact us as support@pax2pay.com.

Pax2pay Planned Maintenance

Completed
May 21, 2025 at 11:00 PMUTC
Completed
May 21, 2025 at 11:00 PMUTC
Maintenance has completed successfully
In progress
May 21, 2025 at 10:00 PMUTC
In progress
May 21, 2025 at 10:00 PMUTC
Maintenance is now in progress
Planned
May 21, 2025 at 10:00 PMUTC
Planned
May 21, 2025 at 10:00 PMUTC
We will be carrying out planned maintenance on our server between 23:00 BST tomorrow (Wednesday 21st May) and 00:00 BST on Thursday 22nd May.
During this time, access to our services might be unavailable.
If you have any questions, please reach out to us at support@pax2pay.com

Resolved
May 20, 2025 at 5:21 PMUTC
Resolved
May 20, 2025 at 5:21 PMUTC
They system remains stable, and this incident has been resolved. We are sorry again for the impact this had.
If you need any assitance, or have questions, please contact us at support@pax2pay.com.
Thank you for your patience while we worked to resolve the issue.
Monitoring
May 20, 2025 at 4:33 PMUTC
Monitoring
May 20, 2025 at 4:33 PMUTC
A fix has been implemented, and we are continuing to monitor the system to ensure it remains stable.
We are very sorry for the inconvenience this has caused you and your customers.
If you have any questions, please reach out to us at support@pax2pay.com.
Identified
May 20, 2025 at 4:14 PMUTC
Identified
May 20, 2025 at 4:14 PMUTC
We are aware of bookings failing for customers that use PaxFaB. Pax2pay gave identified the cause of the issue and are working to resolve it as quickly as possible.

Resolved
May 08, 2025 at 4:34 PMUTC
Resolved
May 08, 2025 at 4:34 PMUTC
The system remains stable and the incident is resolved.
Once again, we are very sorry for the impact this had on you and your customers.
If you have any questions, please contact us at support@pax2pay.com
Monitoring
May 08, 2025 at 3:40 PMUTC
Monitoring
May 08, 2025 at 3:40 PMUTC
A fix has been implemented and services are up and running. We are continuing to monitor the system to ensure it remains stable and will provide a further update shortly.
Once again, we are very sorry for the inconvience this has caused. Please reach out to us at support@pax2pay.com if you have any questions of concerns.
Thanks
Pax2pay Support
Investigating
May 08, 2025 at 3:02 PMUTC
Investigating
May 08, 2025 at 3:02 PMUTC
We have been made aware of a platform outage.

Our technical team are working to resolve this as quickly as possible and we will provide a further update shortly.

Please accept our apologies for any inconvenience caused, if you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com

May 2025 to Jul 2025

Pax2pay - Notice history

Notice history

Jul 2025

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May 2025