Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Aug 2024 · 99.97%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Portal - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

API - Operational

100% - uptime
Aug 2024 · 99.97%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Account Information - Operational

100% - uptime
Aug 2024 · 99.97%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Bank Transfers - Operational

100% - uptime
Aug 2024 · 99.97%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

PaxFaB Integration - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Wex Cards - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Conferma Cards - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Modulr Cards - Operational

100% - uptime
Aug 2024 · 99.97%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Pax2Pay Cards - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

Card Service Maintenance - 27/10/2024
  • Completed
    October 27, 2024 at 2:00 AM
    Completed
    October 27, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    October 27, 2024 at 12:00 AM
    In progress
    October 27, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    October 27, 2024 at 12:00 AM
    Planned
    October 27, 2024 at 12:00 AM

    On Sunday the 27th of October between 01:00 and 03:00 GMT(UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

Sep 2024

Card Maintenance - 22/09/2024
  • Completed
    September 22, 2024 at 3:00 AM
    Completed
    September 22, 2024 at 3:00 AM
    Maintenance has completed successfully
  • In progress
    September 22, 2024 at 1:00 AM
    In progress
    September 22, 2024 at 1:00 AM
    Maintenance is now in progress
  • Planned
    September 22, 2024 at 1:00 AM
    Planned
    September 22, 2024 at 1:00 AM

    On Sunday the 22nd of September between 02:00 and 04:00 BST (UK time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

Pax2pay: routine maintenance
  • Completed
    September 09, 2024 at 10:15 PM
    Completed
    September 09, 2024 at 10:15 PM
    Maintenance has completed successfully
  • In progress
    September 09, 2024 at 10:00 PM
    In progress
    September 09, 2024 at 10:00 PM
    Maintenance is now in progress
  • Planned
    September 09, 2024 at 10:00 PM
    Planned
    September 09, 2024 at 10:00 PM

    We will be carrying out routine maintenance between 11pm -11.15pm this evening (Monday 9th September). Some services may be briefly unavailable during this time.

    Please accept our apologies for any inconvenience caused.

    For any questions please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.


Card Service Maintenance - 08/09/2024
  • Completed
    September 08, 2024 at 2:00 AM
    Completed
    September 08, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    September 08, 2024 at 12:00 AM
    In progress
    September 08, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    September 08, 2024 at 12:00 AM
    Planned
    September 08, 2024 at 12:00 AM

    On Sunday the 8th of September between 01:00 and 03:00 BST (UK time) our card processing partner will be completing emergency maintenance, which may result in unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience issues when attempting the following : card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

Aug 2024

Modulr API Outage - Card Creation and Modulr Account Information
  • Resolved
    Resolved

    We are pleased to confirm that our services remain operational and stable following the outage we experienced earlier.

    Any failed requested an be retried.

    Please accept our apologies for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us.

  • Monitoring
    Monitoring

    As of 21:20pm (BST) a fix has been successfully implemented and Modulr services are all running as expected. We are closely monitoring our platform to ensure there is no further disruption.

  • Investigating
    Investigating

    One of our payment providers, Modulr is investigating an intermittent outage across their API.

    All of our services provided by Modulr are currently unavailable as we cannot access their API at this time. The engineers are working toward resolving this incident as quickly as possible and we are treating this as a priority one incident.

    Please accept our apologies for any inconvenience caused and please be assured we are working to resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us.

Modulr Issue (resolved): Issue with creating card/card auths declined
  • Resolved
    Resolved

    Our card provider (Modulr) has notified us of a full card service outage today between the times of 14.34pm - 14.44pm. As a result you may have experienced some card rejections during this period, Modulr has since confirmed that the issue has been resolved.

    We are working closely with Modulr and their third-party processor to identify the cause of the outage and to prevent the issue from recurring. 

    If you have any issues please contact the support team.


Aug 2024 to Oct 2024

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