Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Portal - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
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Mar 2024

API - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
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Account Information - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Bank Transfers - Operational

100% - uptime
Jan 2024 · 99.97%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

PaxFaB Integration - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
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Mar 2024

Wex Cards - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Conferma Cards - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Modulr Cards - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Pax2Pay Cards - Operational

100% - uptime
Jan 2024 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2024
Feb 2024
Mar 2024

Notice history

View current status

Mar 2024

Pax2pay: performance degradation
ResolvedDegraded performance3 hours 3 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved and system performance remains stable. We will continue to monitor the system over the weekend.

    Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    The previous issue with performance has been resolved. We are continuing to monitor the system to ensure it remains table.

    Please accept our apologies again for any inconvenience this caused. If you require further information, please contact us at support@pax2pay.com.

  • Identified
    UTC
    Identified

    We are currently experiencing intermittent performance issues with our database. This is resulting in API requests timing out and some users experiencing slower response times when using the Pax2pay portal ("POMS").

    Our technical team has identified the cause of the issue are currently working to resolve it.

    We apologies for the inconvenience caused and will provide a further update as soon as possible.

    If you have an questions relating to this issue, please contact us at support@pax2pay.com

MAR24
Card Service Maintenance - 24/03/2024
CompletedMaintenance2 hours
  • Completed
    March 24, 2024 at 3:00 AMUTC
    Completed
    March 24, 2024 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 24, 2024 at 1:00 AMUTC
    In progress
    March 24, 2024 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 24, 2024 at 1:00 AMUTC
    Planned
    March 24, 2024 at 1:00 AMUTC

    On Sunday the 24th of March 2024 between 01:00 and 03:00 GMT (UK Time) our card processing partner will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced, our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us: support@pax2pay.com

MAR17
Card Service Maintenance -17/03/2024
CompletedMaintenance3 hours
  • Completed
    March 17, 2024 at 3:00 AMUTC
    Completed
    March 17, 2024 at 3:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 17, 2024 at 12:00 AMUTC
    In progress
    March 17, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 17, 2024 at 12:00 AMUTC
    Planned
    March 17, 2024 at 12:00 AMUTC

    On Sunday the 17th of March 2024 between 00:00 and 03:00 GMT (UK Time) our card processing partner will be completing emergency maintenance, which may result in intermittent unavailability of card services during this time. Please note this maintenance impacts our Card Service only.

    During this period, you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced, our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us: support@pax2pay.com

Feb 2024

Issue Identified: Delays to Outbound SEPA Credit Transfers for EEA customers
ResolvedDegraded performance19 hours 59 minutes
  • Resolved
    UTC
    Resolved

    The impacted payments have now been processed.

    Please accept our apologies for any inconvenience this has caused. If you have any questions please contact us at support@pax2pay.com.

  • Update
    UTC
    Update

    Modulr are still working to identify the cause of the issue. They have confirmed any impacted payments will be made later today.

  • Identified
    UTC
    Identified

    Our payment processing partner, Modulr, have become aware of an issue impacting outbound SEPA Credit Transfer requests submitted post-midday (1200) GMT.

    This issue only impacts customers with IE IBANs. All inbound payments and other payment types including SEPA Instant are being processed as normal. There is no impact to UK based customers.

    The delayed payments will be processed tomorrow morning. A further update will be provided then.

    We apologise for any inconvenience this has caused. If you have any concerns, please contact us at support@pax2pay.com, or via our helpdesk.

Jan 2024

Modulr Issue Identified: Issue with SEPA, CHAPS and Faster Payments
ResolvedPartial outage44 minutes
  • Update
    UTC
    Update

    We can confirm all remediation work has been completed and the platform is processing both inbound and outbound transactions as expected.

    We are very sorry for any inconvenience caused by this issue and the time take to resolve. If you have any further questions please do not hesitate to contact us: support@pax2pay.com

  • Resolved
    UTC
    Resolved

    A fix has been implemented and inbound and outbound transactions continue to be successful.

    For any outbound payment calls made to our api that failed, these payments will need to be retried. Inbound payments are still being remediated. We will be in touch with a further update on this.

    If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com

    Best regards
    Pax2pay Support Team

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are now seeing successful inbound and outbound transactions.

    We are working with Modulr to determine what remedial action needs to be taken and will be in touch with a further update once we have one.

    Please accept our apologies again for any inconvenience caused. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com.

    Best regards

    Pax2pay Support Team

  • Investigating
    UTC
    Investigating

    Our payment provider are currently experiencing an issue with their payments platform. This is impacting all Faster Payments, CHAPS and SEPA payments.

    They are urgently investigating this issue with their engineering teams.

    Please accept our apologies for any inconvenience caused and please be assured we are working to ensure Modulr resolve this as quickly as possible. If you require any further support in relation to this issue, please do not hesitate to contact us: support@pax2pay.com

    Best regards,
    Support team
    Pax2pay

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