Pax2pay - Notice history

Under maintenance

Card Creation - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Portal - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

API - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Account Information - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Bank Transfers - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

PaxFaB Integration - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Wex Cards - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Conferma Cards - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Modulr Cards - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Pax2Pay Cards - Under maintenance

100% - uptime
Oct 2017 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2017
Nov 2017
Dec 2017

Notice history

Sep 2025

IMPORTANT: Pax2pay Planned Maintenance - 14/09/2025
Scheduled for September 14, 2025 at 3:00 AM – 4:00 AM about 1 hour
  • In progress
    September 14, 2025 at 3:00 AM
    In progress
    September 14, 2025 at 3:00 AM
    Maintenance is now in progress
  • Planned
    September 14, 2025 at 3:00 AM
    Planned
    September 14, 2025 at 3:00 AM

    On Sunday 14th September between 04:00 AM and 05:00 AM GMT (UK time), one of our suppliers will be performing routine system maintenance.

    During this period, you may experience intermittent service disruptions.

    We apologise for any inconvenience this may cause and appreciate your understanding.

    For any questions, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

Aug 2025

IMPORTANT: Pax2pay Planned Maintenance - 24/08/2025
  • Completed
    August 24, 2025 at 3:15 AM
    Completed
    August 24, 2025 at 3:15 AM
    Maintenance has completed successfully
  • In progress
    August 23, 2025 at 11:15 PM
    In progress
    August 23, 2025 at 11:15 PM
    Maintenance is now in progress
  • Planned
    August 23, 2025 at 11:15 PM
    Planned
    August 23, 2025 at 11:15 PM

    On Sunday the 24th of August between 00:15AM and 04:15AM GMT(UK time) our card processing partner, Modulr needs to upgrade their infrastructure to ensure they continue providing a reliable platform. This means they need to schedule an outage of their platform while the upgrade is carried out. 


    During this maintenance period, you will experience the following:

    • API calls to their endpoints will be unsuccessful during this maintenance period and return 500 responses.

    • All Modulr services, including our payment services, are unavailable.


    Will the outage last for the whole 4 hours?

    Modulr aims to complete the maintenance well within the timeframe.


    Can we send API calls during this time?

    API calls will receive a 500 response. If your platform can replay messages that got this response, we would like to encourage you to do so. Your API calls will succeed as soon as the platform is back online, so you don't need to take any manual intervention.


    What happens to any API calls that receive a 500 response?

    Any API calls that receive a 500 response can be safely retried.


    Can we send outbound payments during this time?

    No, all outbound payment services will be unavailable during this time.


    Will inbound payments be accepted during this time?

    Faster Payments sent to Modulr accounts during this period will be applied once the maintenance has concluded.


    During this period, all SEPA payments will be unsuccessful.


    As the maintenance window is taking place over the weekend, our other supported inbound payment types (CHAPS, SEPA Credit Transfer) are unaffected, as they do not deposit during the weekend.


    Will card authorisations be processed during this time?

    No, all card authorisations will be unsuccessful.

    Please note: Pax2pay Payment Services cards, issued under our own licence, will not be impacted. 


    For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.


Partial Outage impacting customers in Europe
  • Resolved
    Resolved

    Modulr has confirmed that the P2P-200-Visa-Travel card is now functioning as expected. 


    We will continue to closely monitor the situation and sincerely apologize for any inconvenience caused.

  • Investigating
    Investigating

    Modulr has informed us of intermittent issues with card creation for the following card type: P2P-200-Visa-Travel

    *This is only impacting Euro cards for customers in Europe, all other card types are unaffected at this time
    All cards issued under Pax2pay are working normally

    We are working closely with our supplier to get this resolved as quickly as possible.

Jul 2025

Pax2pay - card creation error
  • Resolved
    Resolved

    This incident has been resolved and we will continue to monitor our systems into the evening to ensure no further disruption.

    We once again apologise for this issue and the impact to you and your customer.

  • Monitoring
    Monitoring

    We have implemented a fix for the issue, and we're now seeing card creations going through successfully.

    We'll continue to monitor the situation closely over the next few hours to ensure everything remains stable.

    Once again, please accept our sincere apologies for the disruption. If you experience any further issues, or require any additional support please reach out to our support team support@pax2pay.com - we'll respond as quickly as possible.

  • Investigating
    Investigating

    We've been made aware of an issue affecting the creation of Pax2pay cards and are actively investigating the issue with our supplier as a matter of urgency.

    Please accept our apologies and we will share an update as soon as more information becomes available.

Jul 2025 to Sep 2025

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