Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.74%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Portal - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.74%Dec · 100.0%

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Oct 2025
Nov 2025
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API - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.81%Dec · 100.0%

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Oct 2025
Nov 2025
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Account Information - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 99.81%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Bank Transfers - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

PaxFaB Integration - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
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Wex Cards - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Conferma Cards - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Modulr Cards - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Pax2Pay Cards - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025
Nov 2025
Dec 2025

Notice history

View current status

Dec 2025

DEC12
Pax2pay - partial outage
ResolvedMaintenance2 hours 17 minutes
  • Resolved
    UTC
    Resolved

    We've been advised that the remediation has been successfully completed and all balances should now be corrected.

    We will continue to monitor the situation throughout the day.

    For any questions, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.

  • Identified
    UTC
    Identified

    We have identified the error with our third-party provider, and they have begun remediation work to correct the affected balances.

    We will provide a further update once the remediation is fully complete.

    We apologise for any inconvenience this may have caused and thank you for your patience.

  • Investigating
    UTC
    Investigating

    We've had reports of some customers balances showing incorrectly in the portal, including instances where the balance appears as negative.

    We're looking into this internally to identify the route cause and will share an update shortly.

    Please accept our apologies for any inconvenience caused and thank you for your patience.

    For any questions, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.

Nov 2025

NOV22
SEPA Instant Maintenance - 22/11/2025
CompletedMaintenance30 minutes
  • Completed
    November 22, 2025 at 4:30 AMUTC
    Completed
    November 22, 2025 at 4:30 AMUTC
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 4:00 AMUTC
    In progress
    November 22, 2025 at 4:00 AMUTC
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 4:00 AMUTC
    Planned
    November 22, 2025 at 4:00 AMUTC

    On Saturday 22nd November, between 04:00 AM and 04:30 AM GMT (UK time), our SEPA banking partner will perform scheduled maintenance that may affect SEPA Instant payments.

    During this window, payments may be delayed or could potentially fail. To avoid any disruptions to time-critical payments, we recommend pausing the submission of SEPA payments during the maintenance period and ensuring that any payments are sent in advance. 

    For any questions regarding this planned maintenance  please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.


Pax2pay - partial outage
ResolvedMajor outage4 hours 26 minutes
  • Resolved
    UTC
    Resolved

    Cloudflare has confirmed that the issue has been resolved.

    We will continue to monitor the situation to ensure everything remains stable.

    If you need any further assistance, please contact our customer support team.

  • Monitoring
    UTC
    Monitoring

    Cloudflare has confirmed that a fix has been implemented and the incident is believed to be resolved.

    We are now observing successful card creations, and users should be able to access the portal as expected.

    We will continue to monitor the situation closely and will provide any further updates as necessary.

    Please accept our apologies for any inconvenience caused and thank you for your patience.

    For any questions, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.

  • Update
    UTC
    Update

    We've identified that the issue is with our third party provider, Cloudflare.

    The outage is having a global impact and is affecting all users.


    We've been notified that their engineers are investigating the matter and working to restore services as matter of urgency.

    We'll provide an update as soon as we have more information.

  • Identified
    UTC
    Identified

    We've identified that the issue is with our third party provider, Cloudflare. The outage is currency affecting all users globally.

    We've been notified that their engineers are investigating the matter and working to restore services as matter of urgency.

    We'll provide an update as soon as we have more information.


Oct 2025

Notice: Amazon Web Server (AWS)
Resolved
  • Resolved
    UTC
    Resolved

    We are continuing to monitor the AWS outage. One of our suppliers is experiencing a partial outage however there is no impact to our services at present. We are not directly impacted by the issues.

OCT5
SEPA maintenance - 05/10/2025
CompletedMaintenance50 minutes
  • Completed
    October 05, 2025 at 2:40 AMUTC
    Completed
    October 05, 2025 at 2:40 AMUTC
    Maintenance has completed successfully
  • In progress
    October 05, 2025 at 1:50 AMUTC
    In progress
    October 05, 2025 at 1:50 AMUTC
    Maintenance is now in progress
  • Planned
    October 05, 2025 at 1:50 AMUTC
    Planned
    October 05, 2025 at 1:50 AMUTC

    On Sunday the 5th October 2025 between 02:50AM and 03:40AM GMT (UK time) our payment processing partner will be completing essential maintenance which will impact SEPA Instant transfers. 

    There will be no impact on SEPA Credit Transfers, any SEPA Credit transfers made during this time will be held for Monday morning as normal.

    - SEPA Instant Outbound: Any outbound SEPA Instant transfers will be held until the maintenance is complete. Once finished, all pending SEPA Instant transfers will be processed as normal. 

    - SEPA Instant Inbound: During this time, we will be unable to receive inbound SEPA Instant transfers from any payment provider. Any SEPA Instant transfers sent to us during this time will be rejected by our payment partner.

     

    For any questions related to this planned maintenance, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

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