Pax2pay - Notice history

All systems operational

Card Creation - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Portal - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
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API - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Account Information - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Bank Transfers - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

PaxFaB Integration - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Wex Cards - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Conferma Cards - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Modulr Cards - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Pax2Pay Cards - Operational

100% - uptime
Jul 2026 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2026
Aug 2026
Sep 2026

Notice history

View current status

Sep 2026

SEP26
SEPA Instant Maintenance - 26/09/2026
CompletedMaintenance3 hours
  • Completed
    September 26, 2026 at 5:00 AMUTC
    Completed
    September 26, 2026 at 5:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 26, 2026 at 2:00 AMUTC
    In progress
    September 26, 2026 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 16, 2026 at 9:29 AMUTC
    Planned
    September 16, 2026 at 9:29 AMUTC

    On Saturday 26th September 2026, between 03:00 AM and 06:00 AM (UK time), our SEPA banking partner will be carrying out scheduled maintenance which will affect SEPA Instant payments.

    During this maintenance window, any inbound or outbound SEPA Instant payments will fail. To avoid any disruption to any time-critical payments, we recommend pausing the submission of SEPA Instant payments during the period and ensuring that any payments are sent in advance. 

    If you have any questions regarding this planned maintenance, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.


Aug 2026

No notices reported this month

Jul 2026

Pax2pay Cards – Service Disruption
ResolvedDegraded performance13 hours 47 minutes
  • Resolved
    UTC
    Resolved

    We are pleased to confirm that the Modulr platform incident has been fully resolved. All systems are operating normally and performance has returned to expected levels.

    Payment guidance:
    - If any payments affected by this incident are marked as Failed, they are now safe to retry.
    - If payments remain in a Pending state, please do not reprocess them at this time while we continue to work through those transactions.

    Please reach out to us at support@pax2pay.com if you have and questions.

  • Update
    UTC
    Update

    Our card provider Modulr are currently improving the performance of one of their key databases, which is the root cause of the issue.

    As part of this effort, Modulr have paused the processing of all inbound and outbound transactions. All payment requests sent since 17:50 BST have been queued and will be processed once performance has returned to normal.

    Payments requested prior to this time that have not been processed, which are in a pending state, should not be reattempted. Modulr will process these payments as soon as possible once the performance issue is resolved.

    Whilst Modulr work to restore performance, you may experience:

    - Intermittent failures when accessing API
    - Slower-than-normal responses to API requests
    - Card authorisation failures due to timeouts (as card authorisations are processed in real time, they may time out rather than queue)

  • Identified
    UTC
    Identified

    Our card provider, Modulr has advised they are continuing to work on resolving the intermittent time out issue, which is impacting card creations and authorisations.

    We can see number of card creation failures have dropped significantly.

    As soon as we have any further updates to share we will come back to you.

  • Investigating
    UTC
    Investigating

    We've been made aware of an issue which is affecting Pax2pay cards, and we are working urgently with our card provider to resolve it.

    For any further questions, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.

    We apologise for the inconvenience and will provide an update as soon as more information is available.

JUL12
IMPORTANT: Pax2pay Planned Maintenance -12/07/2026
CompletedMaintenance2 hours
  • Completed
    July 12, 2026 at 2:00 AMUTC
    Completed
    July 12, 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 12, 2026 at 12:00 AMUTC
    In progress
    July 12, 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 09, 2026 at 11:48 AMUTC
    Planned
    July 09, 2026 at 11:48 AMUTC

    On Sunday the 12th of July between 01:00AM and 03:00AM (UK time) our card processing partner (Modulr) will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this planned maintenance, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

JUL4
IMPORTANT: Pax2pay Planned Maintenance - 05/07/2026
CompletedMaintenance2 hours
  • Completed
    July 05, 2026 at 1:00 AMUTC
    Completed
    July 05, 2026 at 1:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 04, 2026 at 11:00 PMUTC
    In progress
    July 04, 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned
    July 03, 2026 at 12:36 PMUTC
    Planned
    July 03, 2026 at 12:36 PMUTC

    On Sunday the 5th of July between 00:00AM and 02:00AM (UK time) our card processing partner (Modulr) will be completing essential maintenance, which may result in intermittent unavailability of our card services during this time. Please note this maintenance period impacts our Card Service only - all other payment services (e.g. Faster Payments) will operate normally.

    During this period you may experience intermittent card creation, authorisation and card management failures. Where failures are experienced our API will return the appropriate failure codes in our responses to the requests you make.

    For any questions related to this outage, please contact us via email support@pax2pay.com or by raising a ticket through our Support Desk.

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