Pax2pay - Notice history

We are currently in the process of contacting all customers impacted by the Netstorming integration being disabled.

As this matter is now being addressed on an individual basis, we will be closing this incident. 

Should you have any questions regarding this incident, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk

We are currently actively working with Netstorming to resolve the issue and are aiming to have the integration re-enabled as soon as possible. 

If you have been impacted, we will contact you directly to discuss the matter in more detail. 

Thank you for your patience and apologies for any inconvenience caused.

For any further questions, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk

We can confirm that the EU-wide scheme outage affecting both SEPA Instant and SEPA Credit inbound and outbound transfers has now been fully resolved.

Outbound SEPA payments submitted during the incident that show as failed can now be resubmitted. 

Where a payment remains in a pending status, no further action is required at this stage. Please do not resubmit the payment. Modulr is currently reviewing all impacted payments and we will contact any affected customers directly with further updates where necessary. 

If you have any further questions, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk

We appreciate your cooperation and patience throughout the incident.

Modulr has confirmed that inbound SEPA payments are now being processed successfully.

However, outbound SEPA payment services remain unavailable while they await confirmation from their SEPA payments processor regarding payments currently in a transient state.

Modulr continues to investigate and closely monitor the incident and is communicating with its SEPA payments provider.

Further updates will be shared as they become available.

Modulr has advised that the pan-European settlement system responsible for processing SEPA Instant and SEPA Credit Transfers has temporarily suspended network services while it works to restore full functionality.

The disruption is currently affecting SEPA payments across Europe.

We are continuing to monitor the situation closely. As soon as services are restored and payments are processing normally again, any payments held will be released immediately.

We will provide further updates as soon as possible. 

If you have any questions in the interim, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.

All services continue to operate as expected. We apologise again for any inconvenience this has caused.

Modulr has confirmed that an additional fix has been deployed, and services now appear stable and fully restored. We sincerely apologise for the recurrence of this issue.

We will continue to monitor performance over the coming hours to ensure stability is maintained. 

In the meantime, if you require any further assistance please do not hesitate to contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.

Thank you for your ongoing patience. 

We're still seeing intermittent card failures and are continuing to monitor the situation closely. We've been advised that Modulr is still investigating the issue on their side.

We'll provide another update shortly as soon as we have more information.

Modulr has confirmed that a fix has been successfully deployed, and all systems should now be fully operational.

We will continue to monitor performance to ensure ongoing stability and to prevent any recurrence of the issue.

We apologise for any inconvenience caused. Should you require any further assistance, please contact us via email at support@pax2pay.com or raise a ticket through our Support Desk.

The issue has been identified and Modulr are working on a resolution and we will update you once this is complete.